SERVICES
Services
Mediation
Resolving disputes through dialogue
Conflict is normal. It is how we deal with it that matters. Mediation is a voluntary and confidential process in which the mediator, as an independent and impartial person, supports the parties in finding a way forward. The parties remain at all times in control of the decision to settle and the terms of any settlement. Mediation enables the parties to find solutions for themselves, without the constraints imposed and the risk, stress and costs involved in court or tribunal proceedings.
Mediation can be face-to-face or the parties can choose to mediate online by video, depending on the circumstances and what everyone feels comfortable with.
Facilitation
Enabling good conversations and decision making
A facilitator, whether in a business setting, workplace or in a family group, will help and enable people to have difficult conversations by using:
- active listening
- empathy
- effective communication
- conflict management
- consensus building
By effectively guiding the process, as facilitators we remain focused on ensuring that everyone present has a chance to express their views, feelings and needs; the discussion moves without being rushed in a direction that produces a decision or explores the topic under discussion; we maintain a safe and respectful environment where every member of the group takes responsibility for and ownership of the outcome; we help you transform relationships through having good conversations.
Facilitation can be offered face-to-face or online by video.
Coaching
Resolving conflict one-to-one
Conflict coaching or training uses skills and strategies to support your ability to engage in, manage and resolve conflict. In this process, we work with you on a one to one basis when you are experiencing conflict in your life. The process is voluntary and confidential and can be used to prevent a dispute from escalating or to improve your conflict management and communication skills in preparation for a difficult or challenging conversation.
Conflict coaching can be offered face-to-face or online by video, depending on your circumstances and what you feel comfortable with.